Return & Refund Policy

Last Updated: June 2026

Thank you for shopping at Jahan.store. Customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

Customers may request a return if:

• The item received is damaged or defective.

• The wrong item was delivered.

• The item is unused, in its original condition, and in the original packaging.

To be eligible for a return, you must contact us within 7 days of receiving your order.

Non-Returnable Items

The following items cannot be returned:

• Used or damaged products caused by customer misuse.

• Products without original packaging.

• Personalized or customized items.

• Clearance, sale, or final-sale items (unless defective).

Return Process

To request a return, please contact us with:

• Order Number

• Customer Name

• Reason for Return

• Photos of the item (if damaged or defective)

Once your request is reviewed and approved, we will provide return instructions.

Refunds

After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund request.

If approved, the refund will be processed within 5–10 business days through the original payment method whenever possible.

Shipping Costs

• If the return is due to our error (wrong item, defective product, or damaged item), return shipping costs may be covered by Jahan.store.

• For other approved returns, customers may be responsible for return shipping charges.

Exchange Policy

If you receive a defective or incorrect item, we may offer a replacement or exchange subject to product availability.